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020 8874 0404

How do I return an item?

RETURNS & REFUNDS POLICY

Hopefully you won’t need to return an item, however if you do, we’d like to make the process as simple as possible. By following the guidelines below you can help us to help you when a product is not what you expected or is faulty.

If you have any questions or require any further help on returns and refunds please contact:

Michael Cooney: +44 (0) 208 874 0404

1 For goods purchased online via our website:

For all returns please obtain a Goods Return Number (GRN) by clicking here and completing a returns form and submitting to knx@bemco.co.uk

Bemco will provide a Good Returns Note (GRN) which must be sent back with the returned goods.
Bemco will be unable to process any returns unless the goods are accompanied by a returns note.
We reserve the right to charge a handling charge, usually 25%.
Once you have your returns note, you can either drop off the goods at a Bemco branch or send the goods back by post or carrier to:

Bemco
Wandsworth Bridge South
London
SW18 1TN

For your own protection we recommend you send the parcel using a delivery service that insures you for the value of goods and requires a signature for Proof of Delivery (e.g. Royal Mail Recorded/Special Delivery). If returning to our branch network we recommend you get a signature.

Your products will be exchanged, repaired, credited or refunded.

2 For goods purchased from our branch network:

Please contact the branch which supplied the goods and have ready the following information.

  • Invoice or Delivery Note number
  • Date of purchase
  • Product Number
  • Reason for return

We reserve the right to charge a handling charge, usually 25%.

You can drop off the goods at your local Bemco branch or the branch will arrange collection. For your own protection we recommend you get a Proof of Delivery (signature) when you drop the goods off or when we collect from you. Our branch network will issue you with paperwork confirming receipt.

You will be advised whether the products will be exchanged, repaired, credited or refunded.

3 General Returns Information

3.1 Non-Faulty Goods

Products should be returned in accordance with the relevant instructions for products bought online or directly from a branch.

Products must be complete and in their original packaging along with any instruction leaflets.

Products must be returned within 30 days of the delivery date or collection from a trade counter.

We reserve the right to charge a handling charge, usually 25%.

Arrangements will be made to exchange, credit or issue a refund.


3.2 Faulty Goods

Products that are faulty (other than goods which are physically damaged) must be returned as soon as possible after the fault is discovered and must be returned within the applicable warranty period set out in the Bemco Conditions of Sale or as otherwise notified to you by Bemco. Any return should be made in accordance with the relevant instructions set out above for products bought online or in a branch.

The complete product must be returned unless, if agreed by Bemco, a specific part maybe returned.

Products returned within the warranty period will be repaired, replaced, credited or a refund will be issued.

3.3 Damaged, Short or Non-Delivered Goods

Any claim for damaged or short delivered items must be made in writing within 24hrs of delivery.

Failure to do so may invalidate any subsequent claim.

If you experience goods which are physically damaged, where a delivery of goods is short or there is non-delivery of goods, please contact the branch which supplied the goods and have ready the following information:

  • Delivery Order Number / Invoice Number
  • Date of purchase
  • Product Number


You should notify us of any goods that are defective or fail to correspond with the agreed specification by contacting Michael Cooney on +44 (0) 44 208 874 0404 or email knx@bemco.co.uk within 30 days of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time of the defect or failure becoming apparent.

You should notify us in writing of any non-delivery within 30 days of the date on which Bemco advises you that the order will be delivered.

We will investigate the issue and refer back to you as soon as possible.